Overview of the course:

Interpersonal and Communication skills are essential for all aspects of our business & private lives. This program is for individuals, team leaders and managers who need to and want to ensure that they are maximizing their ability to communicate and work with others, avoiding conflict and disharmony.

The program allows you to identify and adapt your communication style. Your ability to listen and comprehend the intention/message behind the words used by others will be improved. You will be able to identify ways to talk with other people in a manner that relates to them & their particular style. You will detect possible conflict & minimize its impact.

Learning Outcome:

Use different communication styles when needed based on circumstances and express your ideas assertively, confidently and precisely.

By the end of this course, participants will be able to:

• Use different communication styles when needed based on circumstances
• Express your ideas assertively, confidently and precisely
• Ask the right questions for the right reasons
• Discover what you know about yourself and how others think of you
• Avoid misunderstandings and overcome communication barriers
• Empathize to establish trust and communicate effectively
• Deliver your potentially negative message and get a good response
• Read and interpret body language and gestures while communicating with other

Who needs the course?

Anyone who desires to enhance one’s management skills.

Program Content:

The course is needs based. You cover the communication and interpersonal skills techniques and ideas, but a substantial component involves practical exercises that let you focus on the management of issues most important to you.

• Methods of communication
• How to achieve effective communication
• Effective listening techniques
• How to deal with different situations
• Dealing with difficult people
• Dealing with people under stress
• Interpersonal techniques
• Assertiveness skills
• Influencing skills
• Conflict management
• Communication style and pitfalls

For more information on Interpersonal Communication Skills, click here,

To know more about other courses in Soft Skills Academy, click here.

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